Terms & Conditions

Steven Bartlett Limited


TERMS AND CONDITIONS


You can find everything you need to know about us, Steven Bartlett Limited, and our products on our website.


When you buy from us you are agreeing that:
 We only accept orders when we've checked them.
 Sometimes we reject orders.
 We charge you when accept your order.
 We charge interest on late payments.
 We pass on increases in VAT.
 We're not responsible for delays outside our control.
 Products can vary slightly from their pictures.
 You're responsible for making sure your measurements are accurate.
 You have a legal right to change your mind .
 You have rights if there is something wrong with your product.
 We can change products and these terms.
 We can suspend supply (and you have rights if we do).
 We can withdraw products.
 We can end our contract with you.
 We don't compensate you for all losses caused by us or our products.
 We use your personal data as set out in our Privacy Notice.
 You have several options for resolving disputes with us.
 Other important terms apply to our contract.


We only accept orders when we've checked them


The description of products on our website does not constitute a contractual offer to sell the products. We contact you to confirm we've received your order and then we contact you again to confirm we've accepted it.


Sometimes we reject orders


Sometimes we reject orders, for example, because a product is unexpectedly out of stock, because we can't verify your age (where the product is age-restricted), because you are located outside the UK or because the product was mispriced by us. When this happens, we let you know as soon as possible and refund any sums you have paid.

We charge you when we accept your order


You will own the goods once we have received payment in full.


We pass on increases in VAT

If the rate of VAT changes between your order date and the date we supply the product, we adjust the rate of VAT that you pay, unless you have already paid in full before the change in the rate of VAT takes effect.


We're not responsible for delays outside our control
If our supply of your product is delayed by an event outside our control, such as supply chain issues, strikes and other unrest we will contact you as soon as possible to let you know and do what we can to reduce the delay. As long as we do this, we won't compensate you for the delay.


Products can vary slightly from their pictures


A product's true colour may not exactly match that shown on your device or website picture or its packaging may be slightly different.


You're responsible for making sure your measurements are accurate


If we're making or supplying the product to measurements you provide, you're
responsible for making sure those measurements are correct.


You have a legal right to change your mind


Your legal right to change your mind. For products bought online you have a legal
right to change your mind about your purchase and receive a refund of what you paid for it, including the delivery costs. This is subject to some conditions, as set out below.


When you can't change your mind. You can't change your mind about an order for:


 products sealed for health protection or hygiene purposes, once these have been unsealed after you receive them;
 sealed audio or sealed video recordings or sealed computer software, once these products are unsealed after you receive them;
 goods that are made to your specifications or are clearly personalised; and
 goods which become mixed inseparably with other items after their delivery.
The deadline for changing your mind. If you change your mind about a product you must let us know no later than 14 days after the day we deliver your product,.
How to let us know. To let us know you want to change your mind, contact our
Customer Service Team fill in the online form at contact@thediary.com


You have to return the product at your own cost. You have to return it (and any free gifts provided with it including a digital web app or other complimentary communications) to us within 14 days of your telling us you have changed your mind.

Returns are at your own cost and if you do this you should keep a receipt or other evidence from the delivery service that proves you have sent it and when you sent it. If you don’t do this and we don’t receive the goods at all or within a reasonable time we won't refund you the price.


For help with returns contact@thrdiary.com


We only refund standard delivery costs. We don't refund any extra you have paid for express delivery or delivery at a particular time.


We reduce your refund if you have used or damaged a product. If you handle the
product in a way which would not be acceptable in-store, we reduce your refund, to compensate us for its reduced value. For example, we reduce your refund if the
product's condition is not "as new", price tags have been removed, any product-branded packaging is damaged or accessories are missing. In some cases, because of the way you have treated the product, no refund may be due.


When and how we refund you. If it is goods that you're sending back to us, we refund you within 14 days of receiving them back from you (or receiving evidence you've sent them to us). We refund you by the method you used for payment. We don't charge a fee for the refund.


You have rights if there is something wrong with your product


If you think there is something wrong with your product, you must contact our Customer


Service Team: www.thediary.com/contact


We honour our legal duty to provide you with products that are as described to
you on our website and that meet all the requirements imposed by law. Your legal rights are summarised below. These are subject to certain exceptions. For detailed information please visit the Citizens Advice website www.citizensadvice.org.uk.] Remember too that You have several options for resolving disputes with us.


Summary of your key legal rights
If your product is goods, the Consumer Rights Act 2015 says goods must be as described, fit for purpose and of satisfactory quality. During the expected lifespan of your product your legal rights entitle you to the following:
· Up to 30 days: if your goods are faulty, then you can get a refund.
· Up to six months: if your goods can't be repaired or replaced, then you're entitled to a full refund, in most cases.
· Up to six years: if your goods do not last a reasonable length of time you may be entitled to some money back.

We can change products and these terms


Changes we can always make. We can always change a product:


 to reflect changes in relevant laws and regulatory requirements
 to make minor technical adjustments and improvements
We can withdraw products
We can stop providing a product. We will let you know at least PERIOD in advance and we refund any sums you've paid in advance for products which won't be provided.
We don't compensate you for all losses caused by us or our products
We're responsible for losses you suffer caused by us breaking this contract unless the loss is:
 Unexpected. It was not obvious that it would happen and nothing you said to us
before we accepted your order meant we should have expected it (so, in the law, the loss was unforeseeable).
 Caused by a delaying event outside our control. As long as we have taken the
steps set out in the section We're not responsible for delays outside our control .
 Avoidable. Something you could have avoided by taking reasonable action. For
example, damage to your own digital content or device, which was caused by digital content we supplied and which you could have avoided by following our advice to apply a free update or by correctly following the installation instructions or having the minimum system requirements advised by us.
 A business loss. We sell to consumers any liability relating to your use of a product for the purposes of your trade, business, craft or profession is excluded.
We use your personal data as set out in our Privacy Notice
How we use any personal data you give us is set out in our Privacy Notice:
You have several options for resolving disputes with us
Our complaints policy. Our Customer Service Team: www.thediary.com/contact will do their best to resolve any
problems you have with us or our products as per our Complaints policy
Resolving disputes without going to court. Alternative dispute resolution is an
optional process where an independent body considers the facts of a dispute and seeks to resolve it, without you having to go to court.
You can go to court. These terms are governed by English law and wherever you live you can bring claims against us in the English courts. If you live in Wales, Scotland or Northern Ireland, you can also bring claims against us in the courts of the country you live in. We can claim against you in the courts of the country you live in.

Other important terms apply to our contract


Nobody else has any rights under this contract. This contract is between you and us.


Nobody else can enforce it and neither of us will need to ask anybody else to sign-off on ending or changing it.


If a court invalidates some of this contract, the rest of it will still apply. If a court or
other authority decides that some of these terms are unlawful, the rest will continue to apply.


Even if we delay in enforcing this contract, we can still enforce it later. We might
not immediately chase you for not doing something (like paying) or for doing something you're not allowed to, but that doesn’t mean we can't do it later.